Payment Policy — Rose & Sienna

Last updated: August 26, 2026

At Rose & Sienna, we aim to make your checkout experience secure, convenient, and straightforward. We use established payment providers and security measures designed to protect your payment information during the checkout process.

1. Accepted Payment Methods

Depending on your location, device, and availability at checkout, Rose & Sienna may accept the following payment methods:

• Credit Cards: Visa, Mastercard, and American Express

• Digital Wallets: Apple Pay and Google Pay

• Express Checkout: Shop Pay

• Other payment methods that may be made available at checkout from time to time

The payment methods available to you will be displayed during checkout.

2. Currency

Unless otherwise indicated, all prices displayed on the Rose & Sienna website are shown in Canadian Dollars (CAD).

If you purchase from outside Canada, your bank, credit card issuer, or payment provider may convert the transaction into your local currency.

Currency conversion rates and foreign transaction or international fees may be determined by your financial institution or payment provider. Rose & Sienna does not control these rates or fees.

Please check with your bank or card issuer if you have questions about foreign currency conversion or international transaction fees.

3. Payment Authorization

When you place an order, your selected payment method must be successfully authorized before the order can be processed.

By submitting an order and payment information, you confirm that:

• the payment information provided is accurate and complete;

• you are authorized to use the selected payment method; and

• you authorize the applicable payment provider to process the transaction.

An order is considered confirmed once payment has been successfully authorized and an order confirmation has been issued.

4. Payment Security

Rose & Sienna uses third-party payment providers and e-commerce technologies that are designed to securely process payment transactions.

Payment information is transmitted using appropriate security measures, including encryption where applicable.

Rose & Sienna does not intentionally store your complete credit card number or payment authentication information on our own servers when payment processing is handled by a third-party payment provider.

Depending on the payment method used, payment information may be processed directly by third-party providers such as Shopify Payments or other payment providers made available at checkout.

Your use of a third-party payment method may also be subject to the terms and privacy policies of that payment provider.

While we take reasonable measures to protect information, no online transmission or electronic storage system can be guaranteed to be completely secure.

5. Payment Failures and Declined Transactions

If your payment is declined, fails, or cannot be authorized, your order may not be processed until successful payment authorization is received.

Payment failures may occur for reasons including:

• insufficient funds;

• incorrect payment information;

• an expired payment card;

• bank or card issuer restrictions;

• fraud-prevention measures;

• payment provider errors; or

• technical issues.

If your payment is declined, please verify your payment details or contact your bank, card issuer, or payment provider.

Rose & Sienna does not have access to confidential information held by your bank or card issuer and may not be able to determine the exact reason a payment was declined.

6. Fraud Prevention and Security Checks

To protect our customers and Rose & Sienna from fraudulent transactions, orders may be subject to automated or manual security checks.

We may delay, decline, cancel, or request additional information for an order where we reasonably suspect fraud, unauthorized payment activity, or other security concerns, subject to applicable law.

If an order is cancelled after payment has been successfully received, any applicable refund will be processed in accordance with our Terms and Conditions and Return & Refund Policy.

7. Order Confirmation

After successfully completing your purchase, you will generally receive an order confirmation by email.

The confirmation may include:

• your order number;

• products purchased;

• order total;

• shipping information; and

• payment or transaction information.

If you do not receive an order confirmation, please contact us at info@rosesienna.com before placing another order, as your original transaction may still have been successfully processed.

8. Refunds

Where a refund is approved, the applicable amount will generally be refunded to the original payment method used for the purchase.

Refunds may be issued in accordance with our Terms and Conditions and Return & Refund Policy.

Once a refund has been processed by Rose & Sienna, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

We cannot guarantee a specific processing time once the refund has been submitted to the applicable financial institution.

9. Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

info@rosesienna.com

We will make reasonable efforts to accommodate cancellation requests received before the order has entered fulfillment or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible. In such circumstances, you may still have rights under our Return & Refund Policy or applicable consumer protection legislation.

Nothing in this section limits any cancellation rights that cannot legally be excluded under applicable Canadian law.

10. Taxes and Additional Charges

Applicable sales taxes and shipping charges will be displayed at checkout where required.

For orders shipped outside Canada, additional fees may be imposed by local authorities, customs agencies, carriers, or financial institutions depending on the destination and applicable laws.

Customers are responsible for reviewing any applicable charges associated with international purchases before completing an order.

11. Payment Disputes

If you believe that you have been charged incorrectly, please contact us at info@rosesienna.com with your order number and relevant transaction information.

We encourage customers to contact us first so that we can investigate and resolve payment-related concerns as quickly as reasonably possible.

Nothing in this section limits any rights you may have under applicable law or through your payment provider or financial institution.

12. Changes to This Payment Policy

Rose & Sienna may update this Payment Policy from time to time to reflect changes to our payment methods, payment providers, business practices, or applicable legal requirements.

Any updates will be posted on this page with a revised "Last updated" date.

13. Contact Us

If you have questions about payments, charges, payment failures, refunds, or checkout security, please contact us:

Rose & Sienna
Email: info@rosesienna.com

We will make reasonable efforts to respond to payment-related inquiries in a timely manner.