Privacy Policy

Privacy Policy — Rose & Sienna

Last updated: August 26, 2026

Rose & Sienna respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what personal information we may collect, how we use and protect it, when we may share it with third parties, and the choices and rights available to you.

This Privacy Policy applies to information collected through the Rose & Sienna website, our online store, customer service communications, and other interactions with us.

Where applicable, we handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable federal, provincial, and territorial privacy laws.

1. Information We Collect

Depending on how you interact with Rose & Sienna, we may collect the following categories of personal information.

Identity and Contact Information

This may include:

  • full name;

  • email address;

  • billing address;

  • shipping address;

  • telephone number; and

  • other contact information you voluntarily provide.

Order and Transaction Information

When you place an order, we may collect information relating to your purchase, including:

  • products purchased;

  • order number;

  • order value;

  • shipping and billing information;

  • transaction status;

  • refund or return information; and

  • communications relating to your order.

Payment Information

Payment information may be collected and processed by our payment processors and other payment service providers.

Depending on the payment method used, this may include payment card information or other information required to complete a transaction.

Where payment information is processed directly by a third-party payment provider, Rose & Sienna may not have access to your complete payment card information.

Technical and Device Information

When you visit our website, certain technical information may automatically be collected, such as:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • language preferences;

  • referring website;

  • pages visited;

  • approximate location;

  • date and time of visits; and

  • information about how you interact with our website.

Website and Shopping Activity

We may collect information about how you interact with our website, including products viewed, searches performed, pages visited, shopping cart activity, and interactions with advertisements or promotional content.

Some of this information may be collected through cookies and similar technologies. For more information, please see our Cookie Policy.

2. How We Use Personal Information

We may collect, use, and disclose personal information for purposes that are reasonable and appropriate for operating our business and providing our services.

These purposes may include:

  1. Processing, fulfilling, and delivering orders.

  2. Processing payments, refunds, exchanges, and returns.

  3. Providing customer service and responding to inquiries.

  4. Communicating with you about your orders and transactions.

  5. Sending order confirmations, shipping updates, and other transactional communications.

  6. Detecting, preventing, and investigating fraud, unauthorized transactions, and security incidents.

  7. Maintaining and improving the functionality, security, and performance of our website.

  8. Understanding customer preferences and improving our products, services, and shopping experience.

  9. Measuring the performance of our website and marketing activities.

  10. Sending promotional communications where permitted by applicable law and where the required consent has been obtained.

  11. Complying with applicable legal, tax, accounting, regulatory, and contractual obligations.

  12. Protecting our legal rights, property, customers, employees, and business operations.

We will not use personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by applicable law or otherwise authorized by you.

3. Marketing Communications

We may send promotional emails or other electronic marketing communications where permitted by applicable law and where the required consent has been obtained.

Marketing communications may include information about:

  • new products;

  • promotions;

  • discounts;

  • special offers;

  • collections; and

  • other Rose & Sienna updates.

You can withdraw your consent to marketing communications at any time by clicking the "Unsubscribe" link included in our promotional emails or by contacting us at info@rosesienna.com.

Withdrawing consent to marketing communications will not affect transactional or service-related communications that are necessary to process or support an existing order or relationship.

Where applicable, our electronic marketing practices are intended to comply with Canada's Anti-Spam Legislation (CASL).

4. Sharing Personal Information

We do not sell or rent your personal information to third parties for their own independent marketing purposes.

We may disclose personal information to trusted service providers where reasonably necessary to operate our business and provide our products and services.

These providers may include:

Payment Providers

Payment processors and payment service providers may process information necessary to authorize and complete transactions.

Examples may include Shopify Payments, Stripe, and other payment providers made available through our store.

Fulfillment and Shipping Providers

We may share information such as your name, shipping address, telephone number, and order details with fulfillment companies, warehouses, postal services, and courier companies so that your order can be prepared and delivered.

Technology and E-Commerce Providers

We may use third-party technology providers that support our website, e-commerce infrastructure, hosting, security, customer service, and other business functions.

Analytics Providers

We may use analytics and performance services, such as Google Analytics, to understand how visitors use our website and to improve our services.

Advertising and Marketing Providers

Where permitted by applicable law and, where required, with your consent, we may share or make available certain information to advertising and marketing technology providers to measure advertising performance, create audiences, or deliver relevant advertising.

Professional and Legal Advisors

We may disclose information to lawyers, accountants, insurers, auditors, consultants, or other professional advisors where reasonably necessary for legitimate business, legal, accounting, insurance, or compliance purposes.

Legal and Regulatory Requirements

We may disclose personal information where required or permitted by law, court order, legal process, or governmental authority, or where reasonably necessary to protect our rights, safety, property, customers, or business.

5. International Processing and Transfers

Some of our service providers, technology providers, payment processors, fulfillment partners, or other third parties may be located outside Canada.

As a result, personal information may be processed, stored, or accessed in countries other than Canada, including the United States and other jurisdictions.

When personal information is transferred outside Canada, it may be subject to the laws of the jurisdiction where it is processed or stored. Those laws may permit governmental authorities or courts in that jurisdiction to access information in circumstances that may differ from Canadian law.

We take reasonable steps to select service providers and implement contractual, organizational, and technical safeguards appropriate to the nature of the personal information being processed.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain appropriate business and transaction records, resolve disputes, process returns or warranty-related matters, prevent fraud, and comply with applicable legal, tax, accounting, and regulatory requirements.

When personal information is no longer required, we may securely delete, destroy, or anonymize it in accordance with our policies and applicable law.

Certain information may need to be retained for a longer period where required by law or where reasonably necessary to establish, exercise, or defend legal claims.

7. Cookies and Similar Technologies

Rose & Sienna uses cookies and similar technologies to operate our website, remember preferences, understand website usage, improve performance, and support marketing activities.

Depending on applicable law and your choices, these may include:

  • Essential Cookies: Required for website functionality, shopping cart, checkout, security, and other essential services.

  • Analytics Cookies: Used to understand website traffic, performance, and visitor interactions.

  • Marketing Cookies: Used, where permitted, to measure advertising performance and support relevant advertising.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

For more information about the cookies and tracking technologies we use and how you can manage your preferences, please see our Cookie Policy.

8. Security of Personal Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, collection, use, disclosure, alteration, or destruction.

Security measures may include access controls, authentication procedures, secure payment processing, encryption where appropriate, and the use of reputable third-party service providers.

However, no method of transmitting or storing information is completely secure. We therefore cannot guarantee that personal information will never be subject to unauthorized access, loss, or disclosure.

If we become aware of a privacy breach involving personal information, we will take appropriate steps to investigate and respond in accordance with applicable law.

9. Your Privacy Rights

Depending on your location and the privacy laws that apply to you, you may have rights regarding your personal information.

These may include the right to:

  1. Request access to personal information we hold about you.

  2. Request correction of inaccurate or incomplete personal information.

  3. Ask questions about how your personal information is collected, used, or disclosed.

  4. Withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions.

  5. Request deletion of personal information where deletion is permitted by applicable law.

  6. Make a complaint about our handling of personal information.

Some requests may be subject to legal exceptions or limitations. For example, we may need to retain certain information to comply with legal obligations, complete transactions, resolve disputes, prevent fraud, or establish, exercise, or defend legal claims.

We will respond to valid privacy requests in accordance with applicable law.

10. How to Submit a Privacy Request

To make a privacy-related request, please contact us at:

Rose & Sienna
Email: info@rosesienna.com

Please provide enough information for us to identify you and understand the nature of your request.

For certain requests, we may need to verify your identity before providing access to or making changes to personal information.

We will not require you to provide more personal information than reasonably necessary to verify your identity and process your request.

11. Children and Minors

Our website is not intended to knowingly collect personal information from children where doing so would be contrary to applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us at info@rosesienna.com.

If we become aware that we have collected personal information in circumstances where collection was not permitted, we will take reasonable steps to address the situation in accordance with applicable law.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, social media platforms, or services.

We are not responsible for the privacy practices, security, content, or policies of third parties that operate independently from Rose & Sienna.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, technologies, or applicable privacy laws.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us:

Rose & Sienna
Email: info@rosesienna.com

We will make reasonable efforts to respond to privacy-related inquiries within the time required by applicable law.