Terms and Conditions — Rose & Sienna

Last updated: August 26, 2026

These Terms and Conditions govern purchases made through the Rose & Sienna website and apply to all customers purchasing products from Rose & Sienna.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

1. About Rose & Sienna

Rose & Sienna is an online retail store offering curated products to customers in Canada and, where applicable, other countries.

For questions regarding your order, products, returns, or these Terms and Conditions, please contact us at:

Rose & Sienna
Email: info@rosesienna.com

Where these Terms refer to "Rose & Sienna", "we", "us", or "our", they refer to the operator of the Rose & Sienna online store.

2. Acceptance of These Terms

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions, together with any other policies published on our website, including our Shipping Policy, Return & Refund Policy, and Privacy Policy.

If you do not agree with these Terms, please do not use our website or place an order.

We may update these Terms from time to time. Any changes will be posted on this page with an updated "Last updated" date. Changes will apply to future purchases and will not affect an order already placed unless required by applicable law.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colours, materials, and other product information displayed on our website are accurate and up to date.

However:

• Colours may appear differently depending on your device, monitor, or screen settings.

• Product photographs may be illustrative and minor variations may occur between photographs and the product received.

• Measurements may have minor variations due to manufacturing processes.

• Product availability may change without notice.

Nothing in this section limits any rights or remedies you may have under applicable Canadian consumer protection laws.

4. Orders

When you place an order, you are making an offer to purchase the products selected at the prices displayed at checkout.

An order is accepted when we send you an order confirmation email.

We reserve the right to refuse, cancel, or limit an order where permitted by law, including where:

• a product is unavailable;

• there is an apparent pricing or product description error;

• we suspect fraudulent or unauthorized activity;

• the order appears to have been placed for resale in violation of our policies; or

• we are unable to fulfil the order for another legitimate reason.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order in accordance with applicable law.

5. Pricing and Taxes

All product prices are displayed in the currency indicated on the website or at checkout.

Applicable sales taxes, shipping charges, and other charges will be disclosed at checkout where required.

We do not intentionally advertise prices that cannot be attained because of mandatory non-governmental fees.

We reserve the right to correct pricing errors, typographical errors, or other inaccuracies. If an order has been placed at an obviously incorrect price, we will contact you before processing the order and, where required or appropriate, provide the option to cancel the affected order and receive a refund.

6. Payment

We accept the payment methods made available at checkout.

Payment must be successfully authorized before an order can be processed.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment processing may be handled by third-party payment providers. We do not have access to your complete payment card information where such information is processed directly by the applicable payment provider.

7. Order Changes and Cancellations

We begin processing orders as soon as reasonably possible.

If you wish to request a cancellation or change to an order, please contact us as soon as possible at info@rosesienna.com and include your order number.

We will make reasonable efforts to accommodate cancellation or change requests received before an order has entered fulfillment or shipment.

Once an order has been processed, packed, or shipped, we may no longer be able to cancel or modify it. In that situation, you may still have rights under our Return & Refund Policy or applicable consumer protection legislation.

Nothing in this section limits any statutory cancellation rights that may apply to you.

8. Shipping and Delivery

Orders are generally processed within 1–3 business days, unless otherwise stated on the product page or at checkout.

Estimated delivery times are generally 10–20 business days, depending on the destination, shipping method, carrier, customs processing, and other circumstances outside our reasonable control.

Delivery estimates are estimates only and are not guaranteed unless expressly stated otherwise.

Shipping delays may occur because of:

• carrier delays;

• severe weather;

• holidays or periods of unusually high order volume;

• customs processing;

• incorrect or incomplete delivery information;

• transportation disruptions; or

• other circumstances beyond our reasonable control.

Where applicable, tracking information will be provided once the order has been shipped.

9. International Fulfillment

Some products may be fulfilled and shipped from locations outside Canada through third-party fulfillment partners.

Where applicable, the shipping origin may differ from the location of Rose & Sienna's customer support or business operations.

If an order is shipped internationally, additional customs requirements, duties, taxes, or import charges may apply depending on the destination and the applicable laws.

Any such charges will be handled in accordance with the applicable laws and the information provided at checkout.

10. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error in your shipping information, please contact us immediately at info@rosesienna.com.

We will make reasonable efforts to correct an address before the order is shipped, but we cannot guarantee that changes will be possible after fulfillment has begun.

Where permitted by law, additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility.

11. Lost, Stolen, or Damaged Packages

If your package appears to have been lost, damaged, or delivered incorrectly, please contact us at info@rosesienna.com as soon as reasonably possible.

We may request information or documentation, including photographs of damaged packaging or products, delivery information, or other relevant details, so that we can investigate the issue with the applicable carrier or fulfillment partner.

We will handle confirmed delivery issues in accordance with applicable law and our Return & Refund Policy.

Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded or limited under applicable Canadian law.

12. Returns and Refunds

We want you to be satisfied with your purchase. Subject to applicable Canadian consumer protection laws, eligible products may be returned within 30 days of delivery.

Return Authorization

All returns must be approved by Rose & Sienna before an item is shipped back.

To request a return, please contact info@rosesienna.com with your order number, the item(s) you wish to return, and the reason for the return.

We will review the request and determine whether the product is eligible for return based on the nature and condition of the product, the reason for the return, and applicable law.

Do not send an item back before receiving return instructions from Rose & Sienna. Unauthorized returns may not be accepted or processed.

Products That May Not Be Eligible for Return

For health, hygiene, safety, and product-quality reasons, certain products may not be eligible for return once they have been opened, unsealed, worn, used, or otherwise handled in a manner that makes them unsuitable for resale.

This may include, where applicable:

• personal hygiene products;

• beauty or cosmetic products;

• intimate or personal-use products;

• products that come into direct contact with the body;

• earrings or other products intended for piercing or close bodily contact;

• underwear, swimwear, or similar personal-use items;

• products with a broken hygiene or tamper seal;

• personalized, customized, or made-to-order products; and

• other products where resale would reasonably create a hygiene, health, or safety concern.

The eligibility of a return will be assessed based on the specific product and its condition at the time the return request is made.

Condition of Returned Products

Unless otherwise required by applicable law, products returned for reasons such as change of mind must generally be:

• unused;

• unworn;

• unwashed;

• undamaged;

• free from stains, odors, makeup, perfume, pet hair, or other signs of use; and

• returned with their original packaging, tags, and accessories where applicable.

We reserve the right to refuse a return or reduce the refund where a product has been used, damaged, altered, or handled beyond what is reasonably necessary to inspect the product, to the extent permitted by applicable law.

Defective, Damaged, or Incorrect Products

The restrictions above do not prevent you from contacting us about a product that is defective, damaged during delivery, materially different from the product ordered, or otherwise covered by a statutory consumer right or warranty.

If you receive an incorrect, defective, or damaged product, please contact info@rosesienna.com as soon as reasonably possible and provide photographs or other information where requested.

We will assess the issue and provide an appropriate remedy in accordance with applicable law.

Return Shipping

For approved change-of-mind returns, the customer may be responsible for return shipping costs where permitted by applicable law.

Where the return is due to an error on our part, a defective product, or another circumstance for which we are legally responsible, Rose & Sienna will handle the return in accordance with applicable law.

Refunds

Once an approved return has been received and inspected, we will determine whether the returned product meets the applicable return requirements.

If the return is approved, the applicable refund will generally be issued to the original payment method.

Refund processing times may vary depending on the payment provider or financial institution.

Nothing in this section limits or excludes any consumer rights, cancellation rights, warranties, guarantees, or remedies that cannot legally be excluded under applicable Canadian law.

13. Statutory Consumer Rights

Nothing in these Terms and Conditions is intended to exclude, restrict, or waive any consumer rights, warranties, guarantees, cancellation rights, refund rights, or other protections that cannot legally be excluded or limited under applicable Canadian federal, provincial, or territorial law.

Where a mandatory consumer protection law provides a customer with greater rights than those described in these Terms, the mandatory law will prevail.

14. Promotions and Discount Codes

Promotional offers, discount codes, and sales may be subject to additional terms communicated at the time of the promotion.

Unless expressly stated otherwise:

• discount codes cannot be combined;

• promotional codes cannot be exchanged for cash;

• discounts apply only to eligible products;

• expired codes cannot be used; and

• we reserve the right to correct errors or withdraw a promotion where permitted by law.

Any advertised regular or reference price will be represented in accordance with applicable Canadian advertising and consumer protection requirements.

15. Intellectual Property

All content on the Rose & Sienna website, including logos, brand names, text, graphics, photographs, product descriptions, designs, page layouts, and other materials, is owned by or licensed to Rose & Sienna or its respective rights holders.

You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.

16. Third-Party Services and Links

Our website may use third-party services, including payment processors, shipping carriers, analytics providers, advertising platforms, and other service providers.

We may also provide links to third-party websites.

We are not responsible for the content, availability, privacy practices, or terms of third-party websites or services.

Your use of third-party services may be subject to the third party's own terms and policies.

17. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend, modify, or discontinue portions of the website for maintenance, security, technical, or operational reasons.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Rose & Sienna will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or the purchase or use of our products.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law, including liability for consumer rights, statutory warranties, or other protections that cannot legally be excluded.

19. Events Beyond Our Reasonable Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, pandemics, strikes, labour disruptions, transportation disruptions, customs delays, government actions, internet or telecommunications failures, or other events beyond our reasonable control.

Where such an event occurs, we will make reasonable efforts to minimize the impact on customers and fulfil affected orders as soon as reasonably possible.

20. Complaints and Customer Support

We value our customers and aim to resolve concerns fairly and promptly.

Questions, complaints, or requests should be submitted to:

info@rosesienna.com

Please include your order number where applicable.

We aim to respond to customer inquiries within 5 business days, although response times may occasionally be longer during periods of high volume.

21. Governing Law

These Terms and Conditions are governed by the laws applicable to the operation of Rose & Sienna and, where applicable, the laws of the province or territory in which the customer resides, to the extent required by applicable consumer protection legislation.

Nothing in these Terms prevents a consumer from relying on mandatory consumer protection rights available under the laws applicable to their purchase.

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22. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable, where permitted by law.

The remaining provisions will continue to apply.

23. Entire Agreement

These Terms and Conditions, together with any policies expressly incorporated into them, constitute the agreement between you and Rose & Sienna regarding your use of our website and purchases made through it, subject to any mandatory rights provided by applicable law.

24. Contact

If you have any questions regarding these Terms and Conditions, please contact us:

Rose & Sienna
Email: info@rosesienna.com